Virginia auto claims and remote estimating

Request estimating support in Virginia

Request damage estimating, supplements or desk review for an assignment in Virginia. We confirm scope, evidence, applicable eligibility and remote suitability before acceptance. Field attendance requires separate confirmation.

• Discuss an assignment or carrier overflow

• Start a claim inquiry

Review repair quality and shop choice

Virginia’s auto guide confirms that you select the repair facility, even when an insurer suggests one. Unless special policy terms require original equipment, like-kind-and-quality used or aftermarket parts may be permitted. Whether your insurer or another insurer pays, replacement parts must meet fit, quality and performance standards relative to the original parts.

• Virginia auto insurance guide

Ask for the settlement basis

The guide explains that several methods may be used to value a total-loss vehicle, with no single method prescribed by law. It also says an insurer rejecting or only partly paying a claim should provide a written explanation. Ask which market data and vehicle characteristics support the amount instead of assuming a particular book or online asking price controls the claim.

• Virginia claim valuation guidance

Choose the service and evidence for your asset

Send unit identification, current location, damage photographs and the requested scope. Supplements need the baseline estimate and evidence for added operations; desk review needs specific questions.

Heavy trucks, trailers, agricultural or construction equipment, ATVs, boats and aircraft require asset-specific scope and fee confirmation. Auto rules do not automatically govern these assets. Estimating is not a safety, seaworthiness or airworthiness certification.

• Photo and document checklist

• Published standard estimating rates

Estimating, policy appraisal and property valuation are distinct

A damage estimate does not appoint an appraisal-clause appraiser, umpire or adjuster. These roles have separate requirements. We do not decide coverage or guarantee payment.

Home and mortgage valuations require separate credentials, lender ordering and any applicable appraisal-management compliance. This page does not confirm an available real estate provider network.

Send an assignment inquiry for Virginia

Include the current city, ZIP code, loss location if different, and intended deliverable. We confirm eligibility, fees and service method before acceptance.

• Email general and contract inquiries

• Email supplements

• All-state coverage directory

Sources and scope of this guide

Official sources reviewed November 3, 2026. General information, not legal advice or an exhaustive rules list. Read each source for full conditions. State-page selection does not determine governing law.